ABOUT MOBISKRIBE

Mobiskribe.com also known as Mobiskribe Technologies Pvt Ltd is an online marketplace platform which offers the smart way of subscription-based services. We intend to provide various services and become a one-stop digital subscriptions company. As the name suggests mobile and subscribe, we give subscription solution to a vendor to serve online. Our aim is to provide the entire process of subscription digitally on a figure tip.


WE'RE HIRING

In Addition to Challenging and Meaningful work, you'll have a chance to give back to your community. We are committed to bringing passion and customer focus to our business. Our Culture is one of the possibilities where everyone is empowered to achieve success on their own terms. And together, We are shaping the future of our business in the Digital World. Be inspired by a culture in which everyone innovates and by a company where passionate people make us a fortune. BEST PLACE TO WORK YEAR AFTER YEAR



OPEN POSITIONS

.Net Developer

Customer Support

Digital Marketing

Job Description

Job Summary

Candidate will be responsible for the development of the web portal for mobiskribe. Candidate will be on the Pay Role of Mobiskribe Technologies Private Limited.

Job Location

Mahape, Ghansoli - Navi Mumbai

Responsibilities and Duties

  • Evaluate and communicate technical risk and ensure applications are deployed against a schedule with the highest possible quality and minimum slack.
  • Partake in design discussions for better process and performance on the technical front.
  • Good optimization and debugging skills.
  • Ability to deliver quick results under the pressure of impending deadlines.
  • Appropriate communication, documentation, and collaboration skills.

Required Skills and Qualifications

  • Technical Specification : MVC 5 razor syntax, SQL Server, .Net Framework, C#, Javascript, JQuery, Angularjs(optional ) and bootstrap.

Experience Required

  • Minimum 1 to 2 Years

Job Type

  • Full-time

Job Description

Job Summary

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media

Responsibilities and Duties

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Required Experience, Skills and Qualifications

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills

Job Type

  • Full-time

Job Description

Job Summary

  • Develop and manage digital marketing campaigns
  • Oversee a social media strategy
  • Manage and maintain the organization’s website(s)
  • Write and optimize content for the website and social networking accounts such as Facebook and Twitter
  • Track and analyze website traffic flow and provide regular internal reports
  • Attain key performance indicators such as reducing the website bounce rate, increasing well time or improving conversion
  • Continually work on the Search Engine Optimization of the website(s)
  • Fix any errors or bugs in online content
  • Edit and post videos, podcasts and audio content to online sites
  • Arrange webinars and webcasts
  • Create online banner adverts and oversee pay per click (PPC) ad management
  • Write copy for email marketing campaigns
  • Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing
  • Work on printed material to supplement online products
  • Attend product launches and networking events

Responsibilities and Duties

  • Make Digital presence of Mobiskribe.

Required Experience, Skills and Qualifications

  • Editing and writing skills : You need to devise and edit content for various digital platforms. Writing blog posts may well be an integral part of the job
  • Speaking skills : These will mainly be deployed internally. You will need to be able to explain coherently to others, who may not be familiar with the medium, how digital technologies work.
  • Video editing skills : Website and social media content will not just be text but frequently visual as well- Additional Advantage.
  • Web development skills : A digital marketing executive is not a software developer, but you will need sound knowledge of HTML/JavaScript, strong knowledge of search engine optimization and advanced Word and Powerpoint skills
  • Project management skills : Digital marketing executives also need to be good at handling time-sensitive projects and working to deadlines

Job Type

  • Full-time

Apply for this Job


 
SHARE THIS JOB OPENING